Medway Council blunder AGAIN as Medway Test results are delayed by hours

PUBLISHED: 09:12 10 October 2017 | UPDATED: 11:06 10 October 2017

Exam stress

Exam stress


Authority left red-faced for a second year as parents fume over long wait for results

Medway Council has been forced to apologise after children waiting to find out if they had passed their 11-plus did not find out the results until hours after they were originally promised.

The Medway Test - which demonstrates if a child will be able to apply for a grammar school - was sat at the start of term last month.

Results were due to be emailed to parents at 4pm on Monday.

But a problem at the authority meant many did not receive their results until some six hours later.

A spokesman for Medway Council said: “We are really sorry if you are still waiting for your email with the test results. All emails were sent by 6pm.

“We know some results have been received but appreciate the anxiety and disappointment of children having to wait. We are investigating.”

Vince Maple, Medway Labour leader said: “Once again the delivery of a crucial council service has been delayed by a technical glitch.

“Our Tory cabinet recently discussed a council plan which lists among its priorities ‘finding the best digital innovation and using it to meet residents’ needs’ and making it ‘quicker and easier for customers to access our services online’.

“On the strength of yet another fundamental IT failure we appear to be further from this goal than ever.

“Medway families deserve an answer which addresses this latest mishap too.”

It is the second year in a row which has seen problems with the publication of results.

Last year, Medway Council mailed out results which, literally, failed to add up.

Hundreds found the scores of each component of the exam failed to add up to the final mark - although the final decision on all students was ruled correct.

Kent pupils will receive their results from Kent County Council on Thursday.


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