Eurostar has launched an investigation into a journey that left passengers waiting 11 hours to get from London to Paris.
More than 600 passengers found their journey disrupted by delays caused by “technical problems” on Friday evening and Saturday morning.
They left St Pancras at 9.05pm for what should have been a two-hour journey, but were forced to swap trains in Lille.
They spent an hour and a half in Lille before the journey continued, but the train then broke down to the north of Paris.
It was three hours before they were able to board a third train and they finally got to their destination shortly after 9am local time.
The company has launched an internal investigation into the events.
A Eurostar spokesman said: “We apologise profusely to our travellers for the unacceptable delay, inconvenience and frustration that they have suffered.
“We are offering everyone on board a full cash refund on both legs of their return tickets and in addition a free return ticket for future use.”
POSTED: 21/04/2008 10:01:46
Bookmark with:
Email to a friend: